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FINO-Mitra leading the way in Mobile Banking

Transactions through mobile: FINO-MITRA: FINO-MITRA (Mobile Based Information and Transactions), a comprehensive set of end-to-end offerings for enabling microfinance initiatives leveraging mobile as a platform for better mobile banking services to customers.

Services:

* Covers the entire range of services starting from operational tasks such as enrollment to complex transactions such as mobile commerce.

* Caters to the needs of the agents/ middlemen as well as the end users.

* Agents are offered Mobile Based Enrolment as well as Mobile Based POT.

End users are offered Mobile Banking, Mobile e-wallet, M-commerce thus completing the solution ecosystem for enabling financial inclusion using mobile as a platform.

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Mobile Banking Strategy and Approaches:

The mobile banking strategy has 2 approaches

* Mobile banking for agent.

* Mobile banking for customers.

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Sustainability of Mobile Banking among the pyramid customers:

Initiatives to be seen to create a sustainable model are:

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Robust Partnership:

o Using mobile phone as a channel for financial inclusion is definitely the way ahead due to the vast reach of the telcos irrespective of varied geographical locations and diversities

o A Telco-Business Correspondent alliance will go a long way in developing banking and financial solutions for the unbanked customer

o The private sector and government too needs to come ahead and support the Business Correspondents in their initiatives

o Once the market is tapped and the model of financial inclusion becomes scalable, all the stakeholders would benefit in the form of new revenue channels

* Innovative models:

o Since conventional modes of communication like a text sms do not work for base of the pyramid customers, newer modes of communication like voice alerts and IVR need to be looked at

o Since the customer already knows how to receive a call, receiving a voice alert on his mobile phone will be easier for him

o Further sending a voice alert in a regional language will be a value addition and help in building the trust of the customer

o IVR, being a self help channel, the customer can inquire/transact using his mobile phone/landline/PCO at his convenience

o The customer can choose to communicate in his preferred language while using the IVR solution

* Simple and Cost Effective Solution:

o Developing solutions for the base of the pyramid customers is no rocket science.

o The above information can be leveraged in developing a simple user experience for the end customer using mobile phone as a channel. Partnerships with educational institutions/research organizations can further enable organizations to strengthen their understanding of base of the pyramid customers

o Further it is important to understand that base of the pyramid customers do not have the ability to pay for expensive solutions, given the fact that they lead a hand to mouth existence. However they have a good savings habit, even thought the savings amount may be a meagre Rs.5/- to Rs10/-

* Training and Financial Literacy:

o Once it is known what works for the bottom of the pyramid customers a business correspondent can use its existing agent network to train the customer on the use of mobile technologies

o Financial literacy in terms of giving information about banking products and saving and investing can be carried out using voice technology and IVR, in addition to agent as a medium Also, note that there always exists a financial need for the financially excluded customer, however difficult to match a banking product to address that need. This brings out the fact that more and more products tailor-made for financially excluded customer need to be in place. (For eg: No Frills savings account).

Banking Sector And Practical Experience

BANKING SECTOR AND PRACTICAL EXPERIENCE

SMALL BANKING AS ONE OF THE TOOLS

FOR EMPLOYMENT GENERATION AND POVERTY REDUCTION

Overview

In the developing world huge shift is taking place in attitudes to development and poverty alleviation.  Charity, handouts and welfare once seen as the answer to combating the scourge of poverty, are now perceived as increasing the dependence of the poor.  These so-called solutions have given way to more sustainable options that aim to alleviate poverty by enabling the poor to become self-reliant.  Today, we see the accountability mechanism as the key to breaking the poverty trap.

One way of using such a mechanism is through small leasing.  This involves the provision of finance through structures accessible to the poor at commercial or near-commercial rates and in the smaller amounts that the poor need.

The activity itself becomes commercially viable as the poor pay a price for acquiring the funds and in doing so, bring about a healthy change both in society’s perception of the poor and the poors’ perception of themselves.

Small credit to the people at the lower rung in our country can make a noticeable difference as it provides economic opportunities with dignity and self respect.

This is achieved through the participation of those remarkable men and women, who, throughout the country, provide employment to a vast majority of our potential work force and produce goods and services for over 70% of our population.  Their diligence, determination, commitment, honesty and sheer hard work is indeed exemplary.  Considering that most of them do not have any education or formal technical training, it is most re-assuring that they have provided the much needed economically priced goods and services, with the scarce resources at their disposal, to a large number of people at the lowest income levels.  Admittedly, the desired level of capitalization has not yet been achieved as no safety net is available to them.  Accumulated savings dwindle rapidly in the face of emergencies caused by ill-health, death, disruption in business activity and other social constraints.  Yet their confidence in themselves and the vision of a better future for their younger generation is most inspiring.

In a humble way, we are endeavoring to build our future on the strength of this inspiration.

The fundamental problem posed by credit

extension to small entrepreneurs

Small enterprises exhibit a large demand for financial services, a demand which traditional commercial and development financial institutions have failed to satisfy.

Generally speaking, the relationship between a borrower and a financial institution is characterized by an exchange of financial information between the two parties.  According to the rules of “traditional” credit extension, this problem is solved by the borrower providing, at his/her own expense, the kinds of data on his/her business which are needed to determine his/her creditworthiness, as well as a bankable collateral.  This reduces the informational asymmetry, and thus the loan in question becomes a calculable risk for the financial institution.

However, small entrepreneurs are not able to furnish the requisite information, or what a formal financial institution would consider to be an adequate collateral.  This precludes the use of traditional “asset-based” credit assessment, and as a consequence these entrepreneurs are frequently denied access to credit altogether.

Furthermore, the volume of funds borrowed by such entrepreneurs is small.  Thus, if conventional methods of assessing creditworthiness are applied, lending to small enterprises does not appear likely to yield a profit.  This means that even if they meet the criteria for creditworthiness, they are still denied access to credit facilities because the administrative costs involved in extending such small loans seem likely to exceed the income which the bank could expect to receive from this kind of operation.

However, taking into account the socio-economic characteristics, the higher than normal recovery rate and correctly evaluating the income generating capabilities of this target group, does enable the financial institution to extend credit on a cost-covering basis.  It should be emphasised that microfinance is a specialised operation and therefore the practitioners need to be focused on this aspect.  Normal commercial banks may not possess the special skills required to deal with such enterprises.

Small leasing instrument

Here credit is given in the form of a productive, income generating asset to the client.  The asset is purchased by the leasing company and given on periodic rentals for a specified term (3 to 5 years).  As the title to the asset vests in the leasing company, no additional security or collateral is required.  Thus the major stumbling block in access to credit to the small enterprises is overcome by resorting to this instrument.  After the bank period, the asset is transferred to the lessee at no extra cost.

The transaction ensures that the credit is strictly utilised for productive/income generating purposes.  The rates charged are market based.

It can also provide working capital by sale and bank back arrangement.  The existing assets need not be substantial.  Old equipment or tools and implements can serve the purpose.

Small enterprise financing landscape in Pakistan
General development scene

Until recently, the pattern of development in Pakistan was tilted towards mega projects and large undertakings.  It was hoped that such investments would result in raising the general income levels of the population under the “trickle down theory”.

Unfortunately this approach failed to produce the desired results and the planners are now realising that though large infrastructure projects are necessary, the emphasis must gradually shift from bricks and mortar development to human development.

Funding sources for SMEs

The major source of fund for small enterprises is the informal sector such as friends, relatives and private moneylenders.  Depending on the source, the cost of fund varies from 50% to 120% for capital investments and upto 240% for working capital financing.  The experience shows that even friends and relatives may charge interest on informal loans (50 to 100 per cent per annum).

The gendered nature of the problem is even worse.  Women have a negligible ownership presence in the urban/rural enterprises.  Studies show that nearly 30% percent of the workers are female in rural areas specially in the Punjab, whereas only 3 percent of the proprietors are female.  Due to the social set up in the country, women entrepreneurs face severe problems in getting a loan from the formal sector.  The studies however suggest that there is a reasonable demand for credit to finance their activities providing the environment is enabling.  However, due to lack of fund or because of the stringent conditions that have to be met to obtain funds, many potential enterprises never take off.

These general experiences show that the financial landscape faced by small entrepreneurs is not particularly bright.  They have to borrow from informal market at exorbitant interest rate to start a business.  For expansion they have to rely on internal financing through reinvestment of profits.  However, the majority consumes a significant portion of profit, for living.  With insignificant retained earnings the growth and expansion of these activities become extremely difficult.

Lessons learnt so far

Small/micro leasing is a new product in Pakistan and it is different from other loan products in many ways.  The clients are given an asset instead of cash. In case of general loan, the client may borrow money in the name of say a sewing machine.  She might however use it for childrens’ wedding.  The reason is not that the client is necessarily dishonest.  At the micro level it is almost impossible to separate the private household from the business activities and therefore the temptations are enormous.  Such a misuse is difficult in case of leasing as the item is bought by the lessor through a competitive bidding process.  This ensures that the item is used strictly for productive purposes and thus reduces the probability of default.

The lessor must however, respond to the ground realities that ask for flexibility, constant improvements and innovations in product design.  The success of the leasing program would depend on the flexibility of its design.  A lessee should be able to make partial or substantial payment of the bank amount any time.  This allows the borrowers to take advantage of say an improved market condition.  The bank contract should be structured in order to accommodate seasonal variations and trade cycles.

The ability to make variable installments enhances the debt capacity of the borrower because it allows them to synchronize payment with income flow.  They pay a small down payment and the income from the asset pays for the installment amounts.

Leasing appears to be more conducive to enhancing the borrower’s sustainability.  It could solve the problem of graduation of successful borrowers.  In group lending, different members of the group differ in ability and entrepreneurship.  In these situations, it is difficult for a creditor to separate entrepreneurial borrowers from ordinary borrowers and reward them with larger and more flexible loans.  The lessor is able to reward clients who have a good repayment record and the instrument can also be used to reward successful clusters (live stock bank in villages).  Recent developments in group lending theory suggest that if the liability constraint binds and the borrowers are risk averse, the relatively better off among the poor borrowers may prefer loans based on individual incentives.  This is because as the wealth of the borrower increases, their incentive to monitor others in the group decreases.

The modest success of small leasing in Pakistan suggests some important lessons for the lessors.  It shows that poor people have diverse credit needs.  To help the poor borrowers graduate out of poverty, lessors have to provide different and flexible products.  If a lessor has a good institutional set-up in place and it can carefully design products that are flexible, borrowers will use the product to their advantage.

Real life situation

An ordinary sewing machine costing Rs.2,700 (US$ 45) bank to Jaan Bibi has made a significant difference to her life and that of her family.  She makes garments for children and works from home.  Buying old clothes from the Lunda Bazzar (market for used garments), she cuts and restitches them in children’ sizes and the re-done apparel that look almost new are sold in the neighbourhood.  As if being a poor man’s widow with young children was not difficult enough, she also has to provide for the parents-in-law who live with her.  With the new sewing machine, Jaan Bibi has not only increased her net income, she has also provided work for the in-laws who are engaged in de-stitching the old garments that she uses as raw material.

Bank contribution in Jaan Bibi’s modest prosperity of course is very small.  It is her hard work and resilience against overwhelming odds that has made the real difference.  Nevertheless, the sewing machine did provide her with an opportunity.

Vision and hope

Since the lessors are accountable to thousands of small shareholders, small bank operations have to be not only self sufficient from day one, but also economically viable.

We believe that this is the only way to make a break-through in the development of the small enterprise sector if it is to be made meaningful.

The financial markets within and outside Pakistan must see that small enterprise financing is a viable and sustainable proposition.  This we see as the process whereby the markets would feel comfortable in dealing with SME intermediaries.

The idea of small enterprise development will grow, but we should not measure its growth by the amount of finances alone.  Rather, the key criteria should be the quality and efficiency of the services, the effectiveness of the programs, the depth and quality of the partnerships developed with the clients, the financial and development community and the Government.  In other words the real benefits accruing to the clients.

It is hoped that in time to come, the leasing sector would also endeavor to expand its operations in the semi urban and the rural areas of the country.

By increasing the scale of activities in the rural areas, we would make a humble attempt to foster rural industrialization in agro based activities.  A strong and effective rural industrial base could be an important tool to reduce poverty.  Rural industries would create stable source of employment and check the out-migration of population to the urban areas.  It can be used to help the hardcore poor and thus create an environment in the country where at least some effort is made to develop the economy on a just and equitable basis.

Small enterprises will continue to play a significant role in the economic development as they will continue to create employment opportunities at relatively low capital inputs, provide the needed support linkages to other sectors and serve as effective training grounds for entrepreneurial and subsequently managerial talents.

Once the economic benefits start reaching the majority in meaningful ways, the role of small enterprises will become catalytic in the move towards prosperity.

We would hope that in not too distant a future, Pakistan may advance to the level of a middle income economy.  Not so much in terms of statistics, but more in the way of human development and dignity.  It has near ideal landscape and sea shores and is endowed with hardworking and enterprising people.  It would sooner rather than later, learn the art of economic and human resource management – equity – which is the main source of any meaningful progress.

A Comparison of Banking & Finance Jobs with a Look at the London Job Market

The Banking and the Finance sectors are usually clubbed together as one similar sector. This is a common misconception. There are few notable differences in the two sectors, which are usually overlooked by the people. The major difference in the Banking and the Finance sector lies in the different types of opportunity in the related but diverse segments.

 

In major cities like London, the Banking Jobs usually tend to fall in the category of retail, private, and sometimes boutique banking sectors. These jobs relate to the transactional activities and other general banking duties. Banking duties comprise of front, middle and back office positions supporting the transaction process from sales and execution through clearing and settlement. An Investment Bankers’ basic job is to provide services to an investment bank, which helps big corporate houses and independent entrepreneurs to raise funds in the capital market.

 

On the other hand, Finance Jobs cater to an entirely different segment. Finance Jobs include the general management of assets, money and other finances of any institution. Finance Jobs often comprise of micro and macro economic analysis and include tasks to manage funds and create and preserve wealth for the organisation. Despite the differences in the two sectors, job opportunities are available in plenty, if one has the right aptitude and the relevant experience.

 

The United Kingdom is considered a hub of major business activities around the world. A large number of business houses and enterprises are active in London and many more are looking for opportunities to establish and grow. Hence, London city and Docklands are seen as ideal places to look for Banking and Finance sector jobs, by prospective employees. The inclination of job seekers towards London is backed by several statistics. Popular Statistics reveal that 20% of the largest companies in Europe have their headquarters in London and around 25% of the major companies, the world over have their main European offices based London.

 

The London financial exchange market is said to be one of the largest in the world and is estimated to be over 0 billion. This makes its worth more than that of New York’s and Tokyo’s stock exchange combined. This has further fuelled the growing interest among enterprises to establish their business in London. Consequently, Jobs for finance and banking professionals gather in this financial hub. With the ever increasing demand for qualified and skilled professionals in the field, many Online recruitment agencies have been created to infuse quality talent in the lucrative banking and finance sector of London.

Micro Business and Banking

Micro businesses with no employees, or between one and nine employees, accounted for 94.6% of all UK businesses in 2001, 29% of employment and 21.2% of turnover.

Approximately 3.1 million people were self-employed in 2002, according to Social Trends 33, 2003. An additional 1.35 million people have some income, or losses, from self-employment. Self-employed men outnumber women by nearly three to one. The proportion of self-employed in the working population has fallen since 1987.

Around 20% of the UK’s self-employed work in the construction industry. Between 13% and 14% are involved in diverse business activities, around 7% work in recreation, culture and sport, and a further 7% in health and social work.

Nearly three-quarters of the self-employed had a self-employment income of less than ?15,000 in 2000/2001. NatWest is fully aware of the problem of low income in self-employment and hopes its business managers will help customers to develop their businesses and increase their profits.

In December 2001, the Competition Commission reported on banking services for business and accused the banks of failing to offer good value competitive services to small businesses. The banks have responded with improvements to their services for business and now cater much better for micro businesses.

KEY FINANCIAL SERVICES

Approximately 1.5 million people use personal bank accounts for their business activities, and fewer than half of new entrepreneurs open a business account for their start-up enterprise.

52% of self-employed men and 70% of self-employed women were not in a pension scheme in 2000/2001.

Self-certified and flexible mortgages and offset accounts have revolutionised the capacity of the self-employed to borrow for their home and business. Designated business loans and grants are hard to obtain, especially for new small businesses. Government support is targeted on disadvantaged geographical areas.

Employer’s liability, professional liability and other protection insurances are high-cost because of rising litigation costs. Liability cover is often prohibitively expensive for the self-employed in risky occupations such as roofing and scaffolding. Critical illness cover is costly because of medical advances resulting in rising longevity. Lack of affordable insurance is a significant barrier to the creation and expansion of micro businesses.

Invoice finance, which involves factoring or invoice discounting, has few customers among micro businesses but offers good potential for improving cash flow for businesses turning over at least ?50,000.

COMPANY DEVELOPMENTS

Abbey National offers free banking for small businesses. Alliance & Leicester’s Commercial Bank also offers a free banking account. Barclays Clearlybusiness service offers useful information and support to new businesses. Bank of Scotland’s Smartfinance is a relevant offset product that cuts the costs of borrowing. HSBC relies on brand scale and reputation and on accessibility to sell moderately priced business banking. Lloyds TSB offers tiered customisation of business bank accounts. NatWest has the strongest brand in small business banking, but is facing stiff competition from the innovative smaller banks, notably Alliance & Leicester and Bank of Scotland.

Insurers products for small businesses tend to lack the degree of brand power possessed by the major banks. Selling insurance products through financial advisers and banks tends to weaken brand identity. Norwich Union’s new “Self employed” suite of policies signals the company’s intention to cater comprehensively for micro businesses.

PROMOTION

Royal Bank of Scotland’s NatWest remains the largest advertiser of banking services to business generally and small business in particular.

HSBC, Bank of Scotland and Abbey National are the other leading advertisers to business.

The newly self-employed are not an important focus for banks’ advertising, or for advertising by other financial-services organisations.

INTERNATIONAL PERSPECTIVE

Business owners in the UK have fewer problems with late payment than in many other parts of the world, and are relatively optimistic about future investment and turnover.

PEST ANALYSIS

Budget help for enterprise is focused on companies, not on unincorporated micro businesses.

Late payment legislation and invoice factoring can be used to help improve cash flow.

Debt levels among employees threaten to restrict new voluntary self-employment, because continuity of income is essential for debt repayments. ‘Push’ factors into self-employment such as redundancy leading to involuntary self-employment are likely to assume greater importance.

Lack of national broadband coverage restricts the creation of new businesses in rural areas, especially those needing to use IT.

CONSUMER DYNAMICS

The percentage of those surveyed who were in self-employment has barely changed since 2000.

Only a small minority of respondents feel they are in secure permanent employment and feelings of insecurity have risen sharply since 2000.

Despite the apparent increase in insecure employment, far fewer respondents in 2003 than in 2000 intend to become self-employed in the

coming 5 years.

Banks emerge from the survey reasonably well. Few respondents say banks are unsympathetic to the self-employed in financial difficulties, or that they do not give sufficient support to new small businesses, or that they expect new businesses to become profitable too quickly. Conversely, few regard banks as keen to support new businesses and even fewer agree that there is a good range of financial services for the self-employed.

The main messages from the survey available at www.marketsensus.com are a growing sense of insecurity in work, alongside a declining interest in self-employment. The two trends may be linked, in that starting a business and becoming self-employed is a step towards instability, a step that may be too far for people who already feel insecure. If the numbers of those intending to become self-employed are falling as fast as Key Note’s survey suggests, banks will have less reason to provide services to small businesses and their proprietors. Banks’ keenness to increase consumer lending may, in fact, reduce the number of new customers for small-business services.

THE FUTURE

‘Push’ factors leading to self-employment will probably assume greater importance. These factors include redundancy and a need to augment pensions. Reluctant entrepreneurs will need sound, low-cost business advice.

Women who are self-employed are less likely to employ staff or to aim for growth than self-employed men. Women require encouragement and support to launch into self-employment.

There is still enormous scope for the sale of new business bank accounts, but confidence in pensions will remain low. Expensive insurance, especially for employer’s and public liability policies and for professional indemnity cover, is a barrier to self-employment in higher-risk occupations.

Pace-setting companies include Alliance & Leicester, Bank of Scotland, Lloyds TSB, NatWest, and Norwich Union.

Simon Dixon Addresses The Next Generation Of Banking Leaders

Many of you have been asking questions of my mission to reform banking…

…So I thought I would address the main ones here…

After reading between the lines of your questions and trying to get to what you are really asking, here is my summary…

“In plain English Simon Dixon, what banking reforms do you stand for and what exactly are you up to?”

“Are you an evil banker or are you one of us?”

“Are you a greedy capitalist trying to squeeze some money out of banking reform or are you really trying to make a difference?”

So here it is, in plain English…

…What I stand for and what I am doing, so that any time somebody asks me this question, I can simply send them here.

Here Is What I Stand For…

A banking system that does not give banks any responsibility for creating our nations money supply, so that bankers can be bankers and lend real money to people who want to borrow it.

(And pay themselves whatever bonus they want and only piss of shareholders, not the world).

Implementing a system to create money debt free.

(I am not against debt, just money created as debt)

I feel the best way of doing this is to have an independent monitory policy committee who are in charge of supplying our nations money and gifting it to the treasury or taxing it out of existence.

They no longer try to manipulate debt indirectly by controlling interest rates, they simply create or collect debt free money to and from the treasury.

There goal is to eliminate inflation and deflation independent of politics with open and transparent goals.

If they fail they are sacked.

This will be a lot easier than the complexities of manipulating interest rates and employing econometricians to create mathematical formulas that never work anyway.

Here is why you should want this too:

It prevents the perpetual recycling of debt forever to pay of interest on money that does not exist.

It means that companies, individuals and governments do not have to increase their level of debt forever, they simply take on debt as a choice.

It means that countries will stop raping each other for debt free money and leaving the other country in deeper debt forever. (Normally the third world)

It means that banks can get on with banking and not be involved in politics and creating our nations money supply.

It means that we can create a much more fair and stable banking system that is not prone to bank failures and bank bailouts.

Big Claims…?

I believe our current banking system…

(through no conspiracy theory)

…is directly and indirectly responsible for war, poverty and scarcity through debt slavery.

I DO NOT hate banks or bankers…

…I am not a conspiracy theorist…

…I simply believe in making the world better by creating a banking system that works.

What Is Wrong With Banking, I thought it just meant fat cats get paid large bonuses?

Our current banking system means that all countries are continually searching for money that does not exist within their own country, to pay off debt. Consequently countries are competing with each other for debt free money, increasing the likelihood of international dispute and war.

Our current banking system means that countries trade with each other not to add value to each other, but to obtain some debt free money and leave the losing country deeply in debt leading to poverty in third world countries that otherwise would have been resource rich.

Our current banking system creates a nation of people who believe in scarcity of money that brings out the worst in people, causes depression and has a negative effect on how we treat each other.

Our current banking system makes people think that money and business are evil when they both have the potential to deliver so much good and value in the world.

Our current banking system does not allow the great social enterprises like MicroFinance and Social Banking to reach their full potential to serve the world as we rely on banks for the creation of money.

I do not imply that after reform there will be no more war and poverty.

I imply that banking reform gives humans all the tools they need to eliminate war and poverty as a consequence of sacristy of money.

Rather than being guaranteed by sacristy of money, as it is with the current system, it will be a choice.

Here is what I am doing to make it happen:

I have a three-tier strategy.

There are three ways I am making a difference and I dedicate the rest of my life to – Education, Politics & Business.

Here are some details on my three tier action plan:

Firstly Education -

I educate the next generation of banking leaders and finance students as to the problems with our current system (I own the worlds largest training and consultancy company for students and graduates seeking careers in banking and finance – Benedix)

Secondly Politics -

I campaign politicians and government to reform the way money is created (Make the practice of fractional reserve banking illegal, replace debt created money with debt free money in a transition period and implement systems to provide our nation with debt free money). This does not mean ‘no debt’, it means money will not be created as debt.

Thirdly Business -

Create banking systems that are in line with new technological change (My company Metal Monkey Enterprise has a mission to create the worlds largest social banking network, kind of like the ebay for banking where people and businesses lend to each other without a bank as well as helping existing banks transition to banking reform)

So there it is.

That is who I am.

I have a lot of energy…

…I am young (I consider this a strength)

…I have a lot of experience at making seemingly impossible ideas happen…

…If I don’t know something, I have a large network of influential people who have achieved remarkable things and built breakthrough businesses…

…and most importantly, I have an obsessive compulsive disorder that gets me up at 7am in the morning and keeps me going to 2am with a very supportive wife who lets me be so obsessive.

Like me or hate me, leave a comment below and share you thoughts, or even share this with others interested in joining the mission…

Peer To Peer Lending ? will it replace banking?

With a wave of peer to peer lending start ups over the last few years, the model has proven to be viable (While very early still).

For those of you not familiar with peer to peer lending it is like a marketplace for borrowers and lenders to borrow and lend money with each other.

Sort of like the ebay of banking.

The implications for banks of peer to peer lending becoming more popular are big.
Its popularity is inevitable as more products are developed to secure the loans through clever risk modeling.

While the industry is young and relatively under developed, we have seen how social networks have changed the internet rapidly and I for one can see the same happening in banking.

Hence the investment and interest.

No banks have made an acquisition of a peer to peer lending marketplace yet.
But what happens if Thomas Power’s theory (A good friend of mine that created one of the first social networks – ecademy) on The Bank of Facebook becomes a reality?

Well Thomas forecasts that when social networking meets financial services we have an interesting scenario for banks to say the least.

Hence the reason why Facebook is more than likely looking at the US peer to peer lending companies LendingClub and Prosper.

What happens when the products get more innovative and start to eliminate risk of default from the lender through insurance or a reserve fund for defaults?

My answer is a touch of clever marketing and people will get fed up with receiving lousy interest rates from banks, want to take less risk than stocks, and not pay management fees on mutual funds, unit trusts and other collective investment schemes.

The net result peer to peer will become a serious asset class that will grow quick.
So this has all the potential to be a big breakthrough in the way we borrow and lend and something the banks would be crazy not to be looking into.

But there is a problem…

There is a huge problem that will stop the true success of peer to peer lending…

…banks are responsible for supplying our nation with 97% of our money supplythrough their loans.

In other words if people stopped borrowing through banks and only borrowed real money from their peers, we would be in a dire depression with no money in circulation.

So the only way for this system to prevail is for politicians to reform the way money is supplied to our economy.

Take away the banks license to print money called fractional reserve banking and the industry can boom.

This special subsidy we pay to banks to allow them to create our nations money supply will keep the peer to peer lending market relatively small in comparison to banks.

The market will allow for many successful peer to peer lending companies, but they will never be able to compete with banks until we look at the way money is created.

But the good news is…

…our economy will collapse eventually if we don’t reform, so this will happen at some point.

Once this happens all banks will only be able to lend real money and they will have to compete with peer to peer lending companies.

Peer to peer lending companies do not have the overhead of 200,000 staff and branches across the world so it will be interesting to see how than plan on competing when they don’t have the special subsidy.

So here is my forecast…

Once we are done with this round of quantitative easing to refinance a false economy, we will get the inevitable next financial collapse.

Politicians will blame the banks to move the negative PR away from politicians and over to bankers.

Banks will lose more popularity.

Peer to peer lending will start to get more business allowing it to invest in marketing to make more people aware there is an alternative.

The social networks will acquire or joint venture with the peer to peer lending companies or peer to peer lending companies will become more like social networks.

As people stop borrowing from banks and consolidate their debt through peer to peer networks the money supply will contract further as money is created through bank loans.

During the depression that will follow, the government will start to look at monetary reform as they realise they cannot refinance through quantitative easing any further.

And hey presto.

We have a banking and money system that works.

How long this will take?

That I cannot answer, it depends how long we are willing to continue with this quantitate easing ponzi scheme and how long we can pay interest on money that does not exist.

You heard it here first.

Love it or hate it, let me know what you think below.

INNOVATION IN RURAL BANKING

INNOVATION IN RURAL BANKING

ABSTRACT

            This study is the innovation in the rural banking.  This paper present the bank sector, new mantras, new innovations, MIS promote functions, poverty alleviation of rural bank.  Rural banking in India started since the establishment of banking sector in India. Rural Banks in those days mainly focused upon the agro sector. Today, commercial banks and Regional Rural Banks in India are penetrating every corner of the country are extending a helping hand in the growth process of the rural sector in the country.

INTRODUCTION

            Rural banking in India started since the establishment of banking sector in India. Rural Banks in those days mainly focused upon the agro sector. Today, commercial banks and Regional rural banks in India are penetrating every corner of the country are extending a helping hand in the growth process of the rural sector in the country.

            In order to stimulate the development of rural banking and to give sustained support to the development of co-operative banks and other co-operative institution by providing remittances and other facilities, the all India Rural credit survey committee recommended setting up of a public sector bank which would be responsive to the needs of the Rural sector in general and co-operative institutions in particular. The overwhelming majority of poor people in India are concentrated in rural area of the estimated 260 million Indians (or 26%) of the population who live in poverty, same 193 million or 745) live in rural area.

The catalytic role played by credit for accelerating the economic development has been well recognized all over the world.  Since the inception of central economic planning in 1950, the government identified the credit needs of the rural sector and framed polices conducive for the flow of institutional credit.  Finance is one of the most fundamental inputs for economic activity.

Despite having a wide network of rural bank branches in India, Which implemented Specific poverty alleviation programmer that sought creation of self-employment opportunities through bank credit, a large number of unprivileged poor masses still continued to remain outside from the field of formal banking system.

BANKING SECTOR IN RURAL AREA:

            In June 1969, total number of banks branches in India were 89, out of which 73 were scheduled commercial banks and 16 were non-scheduled commercial banks increased to 226, out of which 148 were scheduled commercial banks, 74 Regional rural banks and 5 non-scheduled commercial banks in June 1980.  In 1998, the branches further in creased to 340, out of which state bank and its subsidiaries are 8 in number 19 nationalized banks, 196 Regional Rural Banks 86 scheduled Commercial Banks, 23 Private Banks and 1 Non-scheduled commercial banks.

            Banks have woken up to the potential in the rural sector. Specialised and innovative schemes to improve rural penetration are the new mantra. Rural credit cards and ATMs, a franchisee network, supply chain financing for agriculture; investments in rural infrastructure and cross-selling of products are only some of the schemes directed at the village folk. Building a specialised cadre for rural banking and improving awareness can help reduce default and make these schemes effective.

THE NEW MANTRA FOR BANKS

            The Union Budget for 2006-07 highlighted a number of schemes for rural India including creating opportunities for rural employment and a National Rural Health Mission. It has also asked banks to give farm credit at 7 per cent to bring more farmers under the organised credit net. The finance ministry has proposed to ask banks to increase the level of farm credit to Rs 1,75,000 crore in 2006-07, an increase of about Rs 33,500 crore. In addition, banks are being asked to bring 50 lakh more farmers into the banking fold. The potential, no doubt, is tremendous.

            However, the problem is rural penetration. A recent national sample survey has found that 41 per cent of the country’s adult population does not have access to formal banking facilities. This leaves a huge population outside the ambit of the formal financial structure. Banks are trying to remedy this problem now. Most have taken to rural expansion in a big way.  Take the country’s largest bank, State Bank of India for instance. Its rural branch network has touched a stupendous 6,600 with 972 specialised branches, which have been set up in different parts of the country exclusively for the development of agriculture through credit deployment.

            In addition, rural agricultural business units, education programmes for local farmers and kisan cards. It is no wonder that the bank is a leader in agricultural finance in the country with a portfolio of Rs. 18,000 crore in advances to around 50 lakh farmers.  The bank has brought out innovative and specialized mango and litchi credit cards for orchard owners in Uttaranchal.  Its most recent endeavor in this direction is a tie-up with National Agricultural Cooperative Marketing Federation (NAFED) for cooperation in to finance farmers for production and cultivation of various crops like soyabean, paddy, jute and potato.

            Not far behind is ICICI Bank, the country’s second largest bank. It has decided to adopt an unconventional method to beef up its presence in rural India. Instead of opening branches, the largest private bank has decided to adopt the franchisee model. Besides credit franchisees, the bank’s rural delivery channels may include branches in major agricultural markets, rural Internet kiosks and micro-finance institution partnerships, targeting specific segments of the rural population.

            The bank had disbursed Rs 2,500 crore towards rural sector financing was expecting good rural credit off take in the current year. It has also rolled out `Ashan’ ATMs for the urban and semi-urban markets in India. Clearly, the bank is taking the high-tech route to reach out to the rural population. Canara Bank on the other hand has launched a more grassroots-level plan. It plans on a programme for “100 per cent financial inclusion” in 1400 villages all over India, which is expected to bring 7 lakh families into the bank’s net.

            Under the programme, every adult member of a rural household in the selected villages would be encouraged to open ‘No Frills’ accounts with minimum entry-level formalities. An artisans credit card will help village artisans like blacksmiths, carpenters, leather workers, people engaged in servicing of agricultural implements and household equipment.  Meanwhile, several banks have been pursuing corporate-linked advances where finance could be provided against procurement commitments. Such supply-chain management is had now been introduced to rural lending as well. Farmer loan portfolios are increasingly getting skewed towards investment credit rather than crop loans.

            Investment credit could involve credit for the acquisition of farm equipment like tractors and other farm equipment. Banks are also involved in commodity financing where advances are provided to farmers against their final produce.

            Apart from the rising credit needs, banks can generate substantial amount of fee-based volumes from the rural segment. The agricultural sector offers cross-sell opportunities for products like micro insurance. Banks are also focusing on financing of rural infrastructure.

            An improved rural branch network, building a banking cadre specialised in rural banking, more flexible schemes and most importantly improving awareness among farmers about the advantages of bank credit are working for banks. The rural initiative, though relatively new, has tremendous potential. The coming years will show the extent of its success.

NEW INNOVATION OF RURAL BANKING

            Traditional bank architecture is based on bank branches. The branches ensure the physical security of your savings. You go there to deposit and withdraw money, negotiate loans, and engage in other financial transactions. In the past two decades, the banking architecture has changed. The automated teller machine (ATM) has been a big innovation. Credit and debit cards have created new financial spaces. Some banks have experimented with rural agents. Yet the bank branch has remained the bedrock of the banking system. You need a bank account in a branch before you can use an ATM or credit card that may be about to change. It’s early days still, but technocrats now view cellphones as the new architecture of virtual banks. This has the potential to make bank branches obsolete, or at least non-essential. Cellphone banking looks especially relevant for India, since it can penetrate the countryside cheaply and effectively.
            The world over, cellphones are spreading at a phenomenal rate. In many developing countries, more people have cellphones than bank accounts. In India, new cellphone connections are growing at the rate of six million a month, a rate of customer expansion that no bank can dream of.  Till now, rural cellphone towers did not exist to permit services in the deep countryside. But those towers are now coming up rapidly, and cellphone companies expect to get hundreds of millions of rural customers in the next five years. For the first time in history, villagers will have instant connectivity.

E-Account

            The customer can deposit cash into the e-account or withdraw it, using the retail agents of Globe Telecom, who are spread across the country. Customers can use G-cash to pay bills, repay loans, or purchase goods at shops (it’s effectively a debit card). In the Philippines, 1.3 million people now have e-accounts with Global Telecom. In Kenya, a similar service is being offered by Safaricom, a Vodafone affiliate and the leading mobile operator in the country. Safaricom has partnered the Commercial Bank of Africa and a local microfinance institution.  In South Africa, a technology firm, WIZZIT, has become a division of the South African Bank of Athens in order to meet the central bank’s regulatory concerns. WIZZIT offers the usual services — deposit, withdrawal, payments, and airtime purchases — through a variety of access points including cellphones, ATMs post offices and bank branches. So, it combines branchless and branch-based banking, and its link with the post office constitutes a public-private partnership. It has reached poor people that earlier could not dream of opening bank accounts. India needs to learn from all these models. After the NBFC scandal of the 1990s, and subsequent scandals in many cooperative banks, the RBI is ultra-cautious about new architecture that may be vulnerable to abuse. It has allowed commercial banks to use microfinance institutions (MFIs), NGOs and cooperatives as retail agents. ICICI and other banks use MFIs as retail agents for disbursing and collecting loans. However, this architecture has not so far been useful for collecting deposits, paying bills, or undertaking other financial services.  
            Hence the time is ripe for a new set of rules to facilitate cellphone banking in all rural areas. A problem in the past has been that electricity in rural areas is very intermittent and unreliable. This makes the operation of ATMs a problem. But cellphones need very little electricity, and can be charged at night in every village using batteries based on solar energy. Such solar batteries have long been used by ITC in its e-choupals, and are not a novelty.  Indeed, the e-choupal is suddenly threatened with extinction by the rural cellphone. Till now, the e-choupal has provided electronic information in rural areas having no other source of information. But once rural cellphone towers are built, 3G technology will allow every rural cellphone to connect with the internet. This will enable cell-phones to provide all the information that e–choupals do today. Indeed, to protect its future, ITC needs to immediately become provider of services through cellphones, making them the new architecture of future e-choupals. This will be a first step towards ITC becoming a rural banker too.

            The RBI should probably insist that every provider of virtual banking sets up a joint venture with a commercial bank for providing such services. This will be far simpler than creating an entirely new set of rules for virtual banks. The regulations should liberally permit money transfer by cellphone. This will reduce the cost incurred by poor migrants in sending home remittances, currently done through money orders.

MIS TO PROMOTE RURAL BANKING

            To reach out to millions of unbanked rural customers, Mumbai based technology solutions provider Financial Information Network and Operations Ltd. (FINO) will work jointly with Access Development Services (ADS) to promote management information system (MIS) in the sector.  As a solution provider, FINO will implement MIS solution along with its various delivery channels, including mobiles, smart cards, micro-deposit machines (MDM’s) and credit bureaux services to aid Access Microfinance Alliance (AmFA) partners to scale up their operations.

RURAL BANKING AND POVERTY ALLEVIATION

            Inadequacy of the traditional banking system gave rise to the need of cooperative banks and regional rural banks and Regional Rural Banks combining resource and competence of the commercial banks with the rural orientation democratic approach of the cooperatives as well as low cost of establishment. After tracing the evolution of Regional Rural Banks of India the present work, based upon case studies of the RRBs, seeks to test how far the objectives RRBs had been achieved. The study involved into the working intensive field investigation into the working of regional rural banks of West Bengal.

            The progress of each of the Gramin Banks in respect of items if Capital, deposits, advances, income, expenditure, profit or loss branch expansion, loaning operations and recovery performance was reviewed. The nature of mobilization of rural savings through regional Rural Banks and the causes of their profits or losses were probed. The study in short attempts a critical evaluation to the structure and functioning of regional rural banks West Bengal

NKS: FUNCTIONING FOR THE DEVELOPMENT OF RURAL AREAS

            The area of operation of a majority of the RRBs is limited to a notified area comprising a few districts in a State.SBI has 30 Regional Rural Banks in India known as RRBs. The rural banks of SBI are spread in 13 states extending from Kashmir to Karnataka and Himachal Pradesh to North East. Apart from SBI, there are other few banks which functions for the development of the rural areas in India. Few of them are as follows.

Haryana State Cooperative Apex Bank Limited NABARD Sindhanur Urban Souharda Co-operative Bank United Bank of India Syndicate Bank Co-operative bank

CO-OPERATIVE BANKS AND RURAL CREDIT

            The Co-operative bank has a history of almost 100 years. The Co-operative banks are an important constituent of the Indian Financial System, judging by the role assigned to them, the expectations they are supposed to fulfill, their number, and the number of offices they operate. Their role in rural financing continues to be important even today, and their business in the urban areas also has increased phenomenally in recent years mainly due to the sharp increase in the number of primary co-operative banks.

            Co-operative Banks in India are registered under the Co-operative Societies Act. The RBI also regulates the cooperative bank. They are governed by the Banking Regulations Act 1949 and Banking Laws (Co-operative Societies) Act, 1965.

Co-operative banks in India finance rural areas under:

Framing Cattle Milk Hatchery Personal finance 

Institutional Arrangements for Rural Credit (Co-operatives)

Short Term Co-operatives Long Term Co-operatives

Short Term Co-operatives
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District Central Co-operative Banks
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State Co-operative Banks
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Primary Agriculture Credit Co-operative Societies
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Branches

 

 

Long Term Cooperatives
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State Agriculture & Rural Development Banks
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Primary Agriculture & Rural Development Banks
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Branches

Primary Agricultural Credit Societies (PACSs)

An agricultural credit society can be started with 10 or more persons normally belonging to a village or a group of villages. The value of each share is generally nominal so as to enable even the poorest farmer to become a member. The members have unlimited liability, that is each member is fully responsible for the entire loss of the society, in the event of failure. Loans are given for short periods, normally for the harvest season, for carrying on agricultural operation, and the rate of interest is fixed. There are now over 92,000 primary agricultural credit societies in the country with a membership of over 100 million.

            The primary agricultural credit society was expected to attract deposits from among the well –to-do members and non-members of the village and thus promote thrift and self-help. It should give loans and advances to needy members mainly out of these deposits.

Central Co-operative Banks (CCBs)

The central co-operative banks are located at the district headquarters or some prominent town of the district. These banks have a few private individuals also who provide both finance and management. The central co-operative banks have three sources of funds,

Their own share capital and reserves Deposits from the public and Loans from the state co-operative banks

            Their main function is to lend to primary credit society apart from that, central coopertive banks have been undertaking normal commercial banking business also, such as attracting deposits from the general public and lending to the needy against proper securities. There are now 367 central co-operative banks.

 

State Co-operative Banks (SCBs)

            The state Co-operative Banks, now 29 in number, they finance, co-ordinate and control the working of the central Co-operative Banks in each state. They serve as the link between the Reserve bank and the general money market on the one side and the central co-operative and primary societies on the other. They obtain their funds mainly from the general public by way of deposits, loans and advances from the Reserve Bank and they are own share capital and reserves.

COMMERCIAL BANKS AND RURAL CREDIT

            The commercial banks at present provide short term crop loans account for nearly 45 to 47% of the total loans given and disbursed by the commercial banks. Term loans for varying periods are given for purchasing pump sets, tractors and other agricultural machinery, for construction of wells and tube well, for development of fruit and garden crops, for leveling and development of land, for purchase of ploughs, animals, etc. commercial banks also extend loans for allied activities viz., for dairying, poultry, piggery, bee keeping, fisheries and others. These loans come to 15 to 16%.

Commercial Banks and Small Farmers

            The commercial banks identifying the small farmers through Small Farmers Development Agencies (SFDA) set up in various districts and group them into various categories for credit support so as to enable them to become bible cultivators. As regard small cultivators near urban areas and irrigation facilities, commercial banks can help them to go in for vegetable cultivation or combine it with small poultry farming and maintaing of one or two milch cattle.

IRDP and commercial banks

            Since October 1980, the Integrated Rural Development Programme (IRDP) has been extended to all the blocks in the country and the commercial banks have been asked by the government of India to finance IRDP. The lead banks have to prepare banking plans and allocate the responsibility of financing the identified beneficiaries among the participating banks. Commercial banks have been asked to finance all economically backward people identified by government agencies.

Application

Technology adds value to rural banking

            FINO is a smart card based multi-function application solutions provider that is making value-additions to rural banking In the backdrop of constant innovation in the banking sector vis-a-vis technology, Micro Finance Institutions (MFIs) are looking for enhanced services over and above the traditional services that are being offering today. Demand for value added services has propelled the necessity for MFIs to adopt advanced technology. The growing realisation among MFIs and their customers about the numerous ways in which this can be accomplished have resulted in MFIs raising the technological bar.

CORE BANKING FOR RURAL TRADERS

            Currently, many financial institutions in the rural sector are using rudimentary technology systems, which lack efficient MIS reporting, credible transaction trails or alternatively incorporate manual operations. The high cost of independent technology systems such as core banking systems have kept MFIs from investing in them. Inefficient operating modules and manual field operations act as major entry barriers to the growth of MFIs in a country like India. The upshot is that the cost of acquiring and servicing customers remains high.

            Manish Khera, CEO, FINO (Financial Information Network and Operations Ltd) says, “If the organised urban financial sector can somehow connect to its rural counterpart, it can accelerate the growth of the rural financial sector.” Thus there has been a vacuum, which can be bridged with low cost technology as offered by FINO.

            Ramesh Ramanathan, Chairman Janalakshmi Social Service says, “In order to attract the huge portion of the populace that is not served by the banking sector, this technology was needed. Our need for industrial strength technology is as important as that of formal financial institutions, possibly more; we have a large number of customers with large transaction volumes, and small ticket sizes. Our audit and control systems need to match these volumes, and our transaction costs need to be low enough to enable low cost delivery. None of this will be possible without technology.”

            Khera adds, “The idea of biometric smart cards was floated after an in-depth study by our team about MFIs in India. The majority of MFI customers are illiterate and it would be unfair to give them a password to use, so we have introduced a system where we take the customer’s fingerprints and whenever he wants to transact, he need not remember a number, his fingers will suffice at the FINO POT (Point of Transaction).”

            FINO and IBM are set to reach out to unbanked micro-entrepreneurs at the grassroots level. The solution for banking will enable customers of MFIs to participate in the market; smart cards will be provided to enable customers to access the trading floor without carrying cash.

REGIONAL RURAL BANKS AND RURAL CREDIT

            The Narasimham committee on rural credit recommended the establishment of Regional Rural Banks (RRBs) on the ground that they would be much better suited than the commercial banks or co-operative banks in meeting the needs of rural areas. Accepting the recommendations of the Narasimham committee, the government passed the Regional Rural Banks Act, 1976. The main objective of RRBs is to provide credit and other facilities particularly to the small and marginal farmers, agricultural laborers, artisians and small entrepreneurs and develop agriculture, trade, commerce, industry and other productive activities in the rural areas.

            The progress of RRBs in the initial stage was quite rapid. For instance, the Sixth Five-year plan(1980-85) had envisaged the setting up of 170 RRBs covering 270 districts by the end of march 1985.The target was exceeded. There are now 196 RRBs in 23 states of the country with 14,200 branches.

Structure of regional rural bank

            The establishment of the Regional Rural Banks (RRBs) was initiated in 1975 under the provisions of the ordinance promulgated on 26.9.1975 and thereafter Section 3(1) of the RRB Act, 1976. The issued capital of RRBs is shared by Central Government, sponsor bank and the State Government in the proportion of 50%, 35% and 15% respectively.

RRBs established with the explicit objective of:

* Bridging the credit gap in rural areas
* Check the outflow of rural deposits to urban areas
* Reduce regional imbalances and increase rural employment generation

ROLE OF RBI IN RURAL CREDIT

Since it was set up in 1934, RBI has been taking keen interest in expanding credit to the rural sector. After NABARD was set up as the apex bank for agriculture and rural development, RBI has been taking a series of steps for providing timely and adequate credit through NABARD. Scheduled commercial banks excluding foreign banks have been forced to supplement NABARDs efforts-through the stipulation that 40percent of net bank credit should go to the priority sector, out of which at least 18 percent of net bank credit should flow to agriculture. Besides, it is mandatory that any shortfall in fulfilling the 40 percent target or the 18 percent sub-target would have to go to the corpus Rural Infrastructure Development Fund(RIDF).RBI has also taken steps in recent years to strengthen institutional mechanisms such as recapitalisation of Regional Rural Banks (RRBs) and setting up of local area banks(LABs).

Micro-Finance

Micro-finance is a novel approach to “banking with poor”as they attempt to combine lower transaction costs and high degree of repayments.The major thrust of these micro-finance initiatives is through the setting up of  Self Help Groups (SHGs),Non-Governmental organizations(NGOs),Credit Unions etc.

Kisan (Farmers’) Credit Card

Another notable development in recent years is the introduction of Kisan Credit Cards(KCC) in 1998-99.The purpose of the Kisan Credit Cards(KCC) scheme is to facilities short term credit to farmers.The scheme has gained popularity and its implementation has been taken up by 27 commercial banks, 187 RRBs and 334 Central cooperative banks.

Agricultural Insurance

As Agricultural is highly susceptible to risks such as drought, flood, pests etc.It is necessary to protect the farmers from natural calamities and ensure their credit eligibility from the next season. Towards this purpose, the Government of India introduced a comprehensive crop insurance scheme throught the country in 1985 covering major cereal crops, oilseeds and pulses. Among commercial crops, seven crops viz., sugarcane potato, cotton, ginger, onion, turmeric and chillies are presently covered.

MARKETING OF MUTUAL FUND UNITS – RRBS

            With a view to expanding the scope of business of RRBs and considering that marketing of Mutual Fund (MF) units provides a profitable avenue for banks, it has been decided by RBI on 17th May 2006 to allow Regional Rural Banks (RRBs) to undertake marketing of units of Mutual Funds, as agents.

Accordingly, RRBs may, with approval of their Board of Directors, enter into agreements with Mutual Funds for marketing their units subject to the following terms and conditions: The bank should only act as an agent of the customers, forwarding applications of the investors for purchase / sale of MF units to the Mutual Fund / Registrar Transfer Agents. The purchase of MF units should be at the risk of customers and without the bank guaranteeing any assured return. The bank should not acquire such units of Mutual Fund from the secondary market. The bank should not buy back units of Mutual Funds from their customers. The bank holding custody of MF units on behalf of their customers should ensure that its own investment and investments belonging to their customers are kept distinct from each other. Retailing of units of Mutual Funds may be confined to some select branches of the bank to ensure better control. The bank should comply with the extant KYC/ AML guidelines in respect of the applicants. The RRBs should put in place adequate and effective control mechanisms in consultation with their sponsor banks.

CONCLUSION

            RRBs’ performance in respect of some important indicators was certainly better than that of commercial banks or even cooperatives. RRBs have also performed better in terms of providing loans to small and retail traders and petty non-farm rural activities. In recent years, they have taken a leading role in financing Self-Help Groups (SHGs) and other micro-credit institutions and linking such groups with the formal credit sector.  RRBs should really be strengthened and provided with more resources with which they can undertake more of these important activities. And most certainly they should be kept apart from a profit-oriented corporate motivation that would reduce their capacity to provide much needed financial services to the rural areas, including to agriculture. Ideally, the best use of the resources raised by RRBs through deposits would be through extensive cross-subsidisation. This, in turn, really requires an apex body that would cover and oversee all the RRBs, something like a National Rural Bank of India (NRBI).

            The number of rural branches should be increased rather than reduced; they should be encouraged to develop more sophisticated methods of credit delivery to meet the changing needs of farming; and most of all, there should be greater coordination between district planning authorities, panchayati raj institutions and the banks operating in rural areas. Only then will the RRBs fulfill the promise that is so essential for rural development.

REFERENCES Bagchi, Amiya Kumar (2004), “Rural Credit and Systemic Risk”, in Ramachandran and Swaminathan (forthcoming 2004) C. P. Chandrasekhar, C. P., and Ray, Sujit Kumar (2004), “Financial Sector Reform and the Transformation of Banking”, in Ramachandran and Swaminathan (forthcoming 2004) Chandrasekhar, C. P. and J. Ghosh, 2002. The Market that Failed, A Decade of Neoliberal Economic Reforms in India. New Delhi: Leftword Books. Chavan, P and R. Ramakumar, 2002, “Micro-credit and Rural Poverty: Analysis of Empirical Evidence”, Economic and Political Weekly, 37, 10, pp 955-965. Chavan, Pallavi (2004), “Banking Sector Liberalization and the Growth and Regional Distribution of Rural Banking ”, in Ramachandran and Swaminathan (forthcoming 2004) Chavan, Pallavi and Ramakumar, R. (2004), “Interest Rates on Micro-credit ”, in Ramachandran and Swaminathan (forthcoming 2004) Dhanagare, D. N., 1990. ‘Green Revolution and Social Inequalities’. In Poverty and Income Distribution, ed K. S. Krishnaswamy, 266-288. Bombay: Oxford University Press for Sameeksha Trust. Dreze, J., 1990. ‘Poverty in India and the IRDP Delusion’. Economic and Political Weekly, 25 (39): A95-A104. Government of India (GOI), 1993. Economic Reforms, Two Years After and the Tasks Ahead, New Delhi: Ministry of Finance, Department of Economic Affairs, Discussion Paper. Government of India, Labour Bureau (2004), Rural Labour Enquiry Report on     General Characteristics of Rural Labour Households, 55th Round of NSS, 1999-            2000 (www. ADD)

Article By

P. Devika

Mphil Scholar

Karpagam university.

E-mail : sabaridevika@gmail.com

Innovation in Banking – what’s going to change in the next 5 years

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Innovation in Banking is going to be the key in FY 2010-2011 and beyond!

Innovation has always been an important area of focus for all industries, not just for Banks. However, in view of the economic slowdown, it is common knowledge that banks have been taking a very conservative approach over the last two years as many have been consolidating their portfolio and innovating products had lost its importance and has taken a back seat. We have not seen many innovative products designed for customers during the consolidation phase, and rightly so, as the primary focus of Banks has been in cleansing their portfolio and tightening credit extension apart from being extremely guarded in getting only credit worthy customers in their books.

The scene in the Indian Banking industry is changing; the various global economies have started showing signs of revival leaving behind them the worst recessionary phase and moving towards growth. The Prime Minister of India, during the recent platinum jubilee celebrations of Reserve Bank of India, has encouraged Banks to be more innovative. Please recall the budgetary announcement by the Finance Minister on opening up the Banking space by offering additional banking licenses to private players and NBFC’s. It is expected that at least 5 more International Banking giants will set up operations in India in the next 1-2 years, bringing with them superior technology. These are exciting times for customers in India and challenging times for existing Banks, more so for the Public Sector Banks.

The choice before the customer today is far wider both in the selection of banks as well asproducts than ever before. The future growth is largely in retail banking. Innovating products backed by superior service are vital to provide the cutting edge.

Here’s a quick look at some factors which may probably be the key drivers for Innovation in Banking, keeping in mind customer expectations and behavior changes:

1.    With intense competition between banks which is going to be more severe in the coming years and with more private players waiting to step in, adopting new technology has assumed added importance, especially for public sector banks. The key to success is adopting state-of-the-art technology and continuously accelerating business processes.

2.    Investment and innovation in technology will result in further advancement in credit analytics systems that will help them assess customer behavior and enhance portfolio profitability. Experience in matured markets has proven the value of credit bureaus in the development of consumer credit. With the possibility of more credit bureau’s competing with CIBIL looming large, further advancement and innovation to quickly assess customer credit history will be a critical factor to provide convenience banking to customers. The day is not far away where you call up your Bank for a loan, provide your UID/PAN Number, your credit score verified, eligibility calculated and the processing is completed almost instantaneously and the loan amount gets credited to your account within 24 hours.

3.    The 3G spectrum auction expected in mid 2010 across various circles to private telecom providers in India will further open up immense migration possibilities to more convenient channels. It may not be too long where the customer would access his bank account using a secured application through his mobile phone. Needless to say, a secured and fast internet banking platform will become a basic necessity.

4.    RBI’s recent directive on payment of interest on daily balance maintained in the savings account effective 1st April 2010 will result in higher outflow to Banks. This will also result in the interest rates for short term deposits (7 – 90 days) undergoing an upward revision as against the 2.5% – 3.5% being paid currently by banks on these deposits. While most Banks seem to have enhanced their technology to comply with this interest calculation methodology, this change however would result in an increased outflow of around 20% in interest credits. Banks will find ways to innovate and encourage customers to use their debit cards for purchases, bring the average daily balance down and gain the differential between interchange spend and interest payouts. These strategies of promoting debit card usage will also keeps the banking system going, interchange revenues flowing in and ensuring that credit exposure by way of credit cards is minimized.

5.    Continuous innovation on the product offerings by Banks is paramount to ensure that their products stand out from the crowd. A lot of effort and innovation from Banks is required to make their product the preferred choice of the customer. This needs to be backed by a powerful and customized loyalty program for customers to be continuously encouraged to keep using their card. Service is an extremely vital cog in the wheel and the Banks which make the investment to have superior service levels as their USP will have a clear advantage. Investment in providing a chat interface as a service channel for routine enquiries would be in line with times to come.

6.    Ten years ago, a customer would have been happy to bank with those who provided just a fixed deposit or a recurring deposit in addition to his savings account and a credit card. Today, there is a need to spread the wealth around, diversify the savings into shares, fixed de¬posits, mutual funds, pension products and insurance. Banks have a choice – offer all these as part of their Convenience Banking to customers or lose him. This desire and the compulsion to be the one-stop shop for the entire customer’s investment and borrowing needs will ensure a lot of banks adopt this model increasingly.

7.    Smart Cards embedded with microprocessors or memory chips will become tamper proof and replace the existing plastic cards, offering customers a secure digital identity. This will also provide convenience to customers; provide access to bank’s website and individual accounts, accurate tracking of usage, spend analysis and manage long term customer relationships through efficient, timely and valuable services to them.

8.    Biometric ATM’s will replace the conventional ATM’s across the country, apart from all banks investing in additional ATM’s. Banks can authenticate the identity of the customer in three ways; most common being something the user knows (passwords or personal identification numbers), something the user has (a security token etc) or something the user is (a physical characteristic like fingerprint, palm geometry etc., called as biometric). With increasing threats on compromise of passwords and account take over’s and misuse of cards, biometric form of authentication (which have withstood the test of scrutiny coming out as the most secure form) for ATM and POS transactions would be the way ahead. Statistics show that India’s ATM density is around 35 ATM’s per million people which is abysmally low compared to the US’s ATM density of 1300. This is an area of focus for many banks clearly, offering a branding and marketing proposition for their investments apart from interchange revenues on usage.

9.    Cheques will gradually be phased out and replaced by RTGS and NEFT and other electronic forms of money transfers and payment mechanisms offering superior turnaround times. Operational efficiency in processing electronic payment mechanisms will undergo a radical change, with the beneficiary receiving the credit real time online.

10.    The 2010 Census process which has begun is going to throw up interesting focus areas for Banks. The demographics of our country, with 54% of the Indian population being under 25 years of age and 60% within 40 years of age, will be a key driver to create a large retail customer base. With increasing income levels and an annual GDP growth of 8.5-9% predicted for the next 2-3 years, this segment is a good target market to sell insurance, mutual funds, credit cards etc.

With so much of talk about inclusive growth and focus on rural development, there is a considerable gap between demand and supply for all financial services, especially in rural segments. Almost 70% of the rural population does not have a bank account, 85% do not have access to credit and less than 10% have any kind of insurance (life, health, crop insurance etc). More importantly, still 60% of the rural poor borrow from moneylenders, friends and other sources.

While banks have largely stayed away from lending to this segment leaving it to the microfinance companies and institutions, the statistics suggest that non-performing loans in the rural sector are similar to urban averaging between 1-2%. It would make enormous business sense for banks and over the next few years, we would be seeing many banks enter into micro finance which will, hopefully narrow the gap between banking services provided in urban and rural India.

Here’s a look at some statistics on how the various segments within the Banking industry today are placed in terms of financial strength to take on these challenges:

•    SBI & Associates have been aggressive in their ability to attract capital, deposits and investments and have been in the forefront in advances, followed by nationalized banks and other scheduled banks. This also shows in their increase in income from interest and other incomes. Foreign banks have been very cautious in their advances.

•    Foreign Banks have a distinct advantage – their Business per employee is almost 100% better than most banks in India and their profit per employee is 400% higher. Their cost of funds (CoF) is also significantly lower by almost 25% compared to all banks and they have performed well to get superior returns on assets. A superior CRAR, higher than the overall industry average gives a lot of comfort but a significantly higher net NPA ratio at 1.80 is still a cause of concern.

 

Source: www.iba.org.in, www.rbi.org.in, www.images.google.co.in

Electronic Banking Solution

Here is a Institutional Perspective on Electronic Banking Solutions, courtesy FINO. The electronic banking solution should increase profitability. This requires careful consideration of

Functionality
Building volume through segmentation
Fees and charges
Efficiency
Controlling
Development costs
Distribution channels
Partnerships and
Developing multiple business cases.

 

1.Functionality.

“One debate is then whether to provide a low-cost, lower-featured product to prevent cannibalization of services targeted to the high-value market, or whether to provide a feature-rich product whose profits are driven by lower fees but relatively higher transaction volumes.”

There is a continuing debate over the level of functionality that should be provided by electronic banking solutions. Established commercial banks have an incentive to maintain the status quo. it is the newer banks with a lower investment in physical infrastructure who stand to benefit more from falling development costs for back office systems and the rapidly reducing cost of communications, of ATMs and of POS devices. One of the key features is that it will be accessed through a card which can be used on any of the ATMs of any of the participating banks, using the same pricing, i.e., no additional switching costs. The assumption of the big banks is that one cannot profitably provide a cheap product with high functionality to the low-income market.

2. Segmentation.

Segmentation within an e-banking initiative is a key to profitability. Segmentation implies using the e-banking platform to sell differentiated services to different groups of customers. Segmentation allows financial institutions to match customers with optimal products and delivery channels. Have a look at the table below.

Some of the most obvious segments include:

Own customers. An existing customer base is the most obvious market segment for electronic banking. Clearly, extending electronic services to existing customers risks cannibalizing existing products and services. Against this, is the expected benefit to be gained from decongesting banking halls and processing transactions at lower cost.
Distributors. Business-to-business use of electronic banking allows the transfer of value between distributors and their customers, without the physical transfer of cash. This considerably reduces the risk to distributors.
Loyalty cards. Fuel companies are the most obvious customers for loyalty cards. The fuel card is usually either co-branded with the financial institution, or simply branded by the fuel company. The fuel company is normally the issuer of the card to the public. The e-banking platform is also used to transfer funds between the fuel company and its distributors as each fuel delivery is made.
Government. Governments make a number of transfer payments, e.g. pension and benefit payments. In South Africa and many other countries including India, pensions are already being paid to more than 5 million clients through smart cards.
Corporate salary payments. Given falling ATM prices, employers in Africa are being targeted for a new service – on-site payroll processing through ATM machines.
Community phones. Community phones take mobile phone technology into communities, usually under the brand of the mobile telephone company. For example, mobile franchisee kiosk operators can deposit funds in their ABC Bank-Card accounts in Post Offices, ABC bank branches and major supermarket chains and can top up their airtime at any time.
Microfinance/Credit Union Cards. Microfinance programs or credit unions can operate an advanced electronic solution through partnership with a financial institution, or through a collective approach which is being actively pursued in India by Banks.

 

3. Fees and charges.

Modeling the success of an e-banking product depends on accurately predicting the behavior of customers towards the product. Assumptions must be made by each segment for ATM usage, POS transactions, the percentage of transactions that are on our network, that are off our network, etc. (see Table 3). The challenge is that many variables are difficult to predict before the solution is in operation, at which time considerable sunk costs have been invested.

 

Microfinance Ngo Vs Banking

Microfinance: NGO vs Banking
Sadaket Malik**

The role of non-governmental organisations (NGOs) in microfinance (MF) needs reviewing from an operational perspective. Based on research of selective studies and experts’ opinion, selected literature on microfinance, and the author’s own experience over the last decade, this paper seeks to establish two main points. First, it asserts that with a few notable exceptions, the record of NGOs in mainstreaming microfinance is a modest one viewed from the context of NGOs as microfinance institutions (mFIs). When judged by the two criteria of success that much of the microfinance world has adopted – outreach to the poor and financial sustainability – the results are not encouraging [Nair 2001]. NGOs as mFIs have thus far had trouble achieving both objectives simultaneously. There is also little evidence of any aggregate impact on poverty reduction as the result of mFIs’ forays. The success of NGOs has however been laudable where facilitating and social intermediation criteria are applied. It is here that the author feels that the strategic partnership between banks and NGOs is poised to change the developmental intervention map of India. Second, the essay suggests that banks, for all their laudable work, will be making a strategic error in focusing on financial intermediation while ignoring partnership with NGOs. While microfinance is never easy for other types of institutions trying to practise it (e g, NGOs or credit unions), it is not, as will be explained, a field where a banker has natural advantages.
Why Partnership?
To the extent that banks incorporate NGOs’ activities in mainstreaming their self-help group (SHG) portfolios, they stand to gain. To the extent NGOs reorient their mission, vision and personnel towards the microfinance agenda, as a large number have done in the last decade, they risk drawing themselves away from work they are uniquely suited to do. Some of this work, moreover, would play a critical role in preparing the ground for mF among poor people. In other words, NGOs have to move away from pure financial intermediation to investing in human and social capital at the grass roots and bankers have to tap this invaluable experience of NGOs in mobilising, graduating and enabling rural communities. This will prepare the ground by enhancing credit absorption capacity of SHGs and enhancing their creditworthiness. The following account will explain how.In 1997, the World Bank’s Sustainable Banking for the Poor (SBP) project completed an ambitious survey. Until then those interested in microfinance had an intuitive sense of the movement’s growth, but no systematic attempt had yet been made to gauge its dimensions, nor look comprehensively at its results. The findings were unambiguous: NGOs acting as mFIs did not have any significant outreach vis-a-vis other financial institutions purveying microcredit.
Interestingly, commercial banks accounted for 78 per cent of the total number of outstanding microloans, and credit unions 11 per cent. NGOs accounted for only 9 per cent, and savings banks (which are not primarily in the credit business) just 2 per cent. Also, commercial banks accounted for 68 per cent of the total outstanding loan balance, savings banks 15 per cent, credit unions 13 per cent and NGOs 4 per cent. In terms of numbers of clients, commercial banks and credit unions showed significantly greater overall outreach than NGOs. While NGOs’ outreach, on average, was deeper, it was also narrow – NGOs reach some very poor people, but they do not reach many. On the other hand, credit unions and commercial banks also serve some wealthier clients so that their average outreach to the poor is not as deep. Still, the indications are that overall, credit unions and commercial banks serve more under-served poor clients than do NGOs.
This is not to rule out the role of NBFCs, NGOs with inchoate mFI activities or pure mFIs. The demand for financial services is high and as stated by the High Level Task Force on mF: “At least 25,000 bank branches, 4,000 NGOs and 2,000 federations of SHGs involving over 1,00,000 personnel of these institutions would have to be associated for scaling up and bank linkage of one million SHGs. Many of these NGOs will transform themselves into mFIs and will not only facilitate microfinancing, but will also themselves do the necessary financial intermediation. Similarly, many federations of SHGs will take on financial intermediation and act as mFIs.”
Indian TaleWe shift the focus to India.In the current context with over 4,60,000 SHGs credit-linked with banks, the SHG-bank linkage programme of microfinance has emerged as the biggest in the world. But besides banks, the major role played by NGOs in facilitating this transformation cannot be overemphasised. The National Bank for Agriculture and Rural Development (NABARD) which plays a role in promoting and facilitating bank linkages while networking and coordinating the activities of all players in the field has underscored the crucial role played by NGOs as facilitators in purveying bank credit to SHGs..
The writing is on the wall. The success story has been to a great extent co-scripted by both banks and NGOs. However, it is pertinent to draw attention here to the vast network of rural banking outlets that precludes the necessity of a new breed of mFIs which as per experts’ opinion are ‘slow and expensive to develop’ [Harper 2002]. In fact as aptly put by Harper “the SHG system uses existing marketing channels, the banks, to bring formal financial services to a new market segment, the poor and particularly women”.
Relationship Banking vs Parallel Banking
The distinct bloodline of mF in India can be traced to this genre that is indigenously developed and called ‘Relationship Banking’ as opposed to the Grameen model of ‘Parallel Banking’ [Chavan and Ramkumar 2002]. The ground truth for SHG financing on a sustainable basis in India is that bank-linkage is the bottom line with exceptions proving the rule. Inherent to this success story but understated is the fact that NGOs have played a major role in effecting SHG-bank linkages. Relationship banking is the result of NGO-bank interface to leverage funds for SHGs. NGOs have achieved significant success as promoters (helping and enabling SHGs to access bank credit) and not as providers (direct purveyors of credit). This writer would juxtapose the SBP study’s evidence against NGOs in mF with their success as facilitators in India to make a case for NGOs as social scientists or change agents rather than financial intermediaries. The latter role is arguably the banker’s domain. Moreover, there are compelling institutional and regulatory factors which counsel against any such misadventures.
First and foremost there are legal constraints to NGOs acting as mFIs as noted by the Task Force: “Many NGO-mFIs are mobilising savings from their clients/ borrowers with the sole objective of inculcating a habit of thrift and savings among the poor and for enabling the use of such resources for acquisition of assets or linkage with credit from mFIs or banks. In the context of the amended Section 45 S of the RBI Act, the appropriateness of NGO-mFIs in mobilising savings is questioned. Although NGO-mFIs provide very useful financial services to the poor, including the opportunity to keep their very small savings safe, almost at their own doorsteps, they cannot convert themselves into other modes of constitution like NBFCs, banks or cooperatives due to various intrinsic constraints. Hence, NGO-mFIs may have to be given a special dispensation in regard to Section 45 S of the RBI Act. Accordingly, it is recommended that they be allowed to mobilise savings only from their poor clientele as part of the financial services provided to them and the same may not be treated as violation of Section 45 S of the RBI Act.”
The ‘intrinsic constraints’ noted above are not difficult to guess. Moreover, some NGOs that are mobilising savings purely may also face other risks. The problem for NGOs in dealing with savings is that from a risk-bearing standpoint, savings mobilisation and microcredit are not the same. That is why the law treats them differently. From the client’s point of view, the risks of saving with an NGO are masked by their growing confidence as NGOs show that they are here to stay. But NGOs are not in most cases operating in regulatory environments that permit them to mobilise deposits; they do not benefit from deposit insurance nor can their operations be controlled by bank supervision agencies. And when covariant risk is high, as it is when group members are all from the same sector and necessarily from the same community or locality, the tenuousness of the NGO position is even more dangerous to the saver. Besides propriety and prudence, savings custodianship necessitates statutory provisioning and creation of reserves to cover liquidity and other risks.
Credit MinimalismWhile ‘savings only’ is a limited disaster story, the other side of the tale relates to NGOs who are employing ‘credit first’ or minimalist credit principles. When savings form part of the basis for credit in a financial institution, that institution does not have to take a problematic, often tortured, path to sustainability; it starts out on a more naturally sustainable path. But, NGOs have gone into microcredit with donor monies, and aim towards sustainability without, in most cases, the enormous benefit of voluntary savings mobilisation. In short, sustainability in NGO-run programmes is hobbled from the start. It looks as if the poor want its product (credit) less than they want savings, and all by itself, credit does little for productive asset creation.
The one-shot single dose attack on poverty is the sustainable development planner’s biggest nightmare. A case in point is CARE’s Credit and Savings for Household Enterprises (CASHE) project in India which is more of a lending programme than a sustainable financial institution. Unfortunately the credit and non-credit financial needs of the clientele community are expected to outlive the six year shelf-life of one of the most ambitious projects in micro-lending to hit Indian shores. The flawed-in-conception status is palpable from the fact that the CASHE budget does not include an income generating component for skill-building. The best intentions are to give a shove across the poverty line without imparting financial sustainability to households or providing for repeat finance.
The incompatibility between the tendency of NGOs to upscale (for sake of grant continuance) and financial sustainability is aptly summed up by William F Steel, World Bank consultant, according to whom, “Grant-based methodologies are poorly suited for financial intermediation, especially providing credit funds (for which recovery, not disbursement is most critical)”. The other type of NGOs turned MFIs with both credit and savings services have a limited success which as the SBP study has shown is nothing to write home about in terms of outreach or sustainability. Many are facing teething problems while a few have folded up.
These dysfunctional aspects are further highlighted by Kanta Singh (WISE Development Authority) during a CARE-sponsored case study of its CASHE programme: “Low size of loan and long cycle time for loan disbursement are reported to be the largest irritants. Many groups that have successfully managed loans in the past lose energy when they do not get subsequent (credit) linkages.” Absence of training and handholding on income generating programmes are felt to be a major gap in the CASHE design by SHGs. This need is also felt by (partner) NGOs who are trying to increase loan demand and the ability of SHGs to handle larger loans.In India the demand of the poor for safe and liquid savings instruments is very high. In fact, NGOs, with their sensitivity to the poor and intimacy with individuals, overcome the trepidation that illiterate and destitute villagers harbour about bank personnel (not known for their civility). The World Bank’s Consultative Group to Assist the Poorest (CGAP), part of whose mandate is to help microfinance institutions improve performance, has concluded “…most microfinance clients want to save all the time, while most want to borrow only some of the time.”
However, NGOs face a dilemma when savings overstrip credit demand, i e, interest paid out drastically cuts the margin from interest income. Their limited expertise and avenues for investing elsewhere compound this problem. CARE/Guatemala’s Village Banking Programme fuelled by donor monies, expanded lending outreach heavily in 1994. As a result outstanding loan balance grew at an annual rate of 78 per cent between 1993 and 1995. By contrast, voluntary savings mobilisation grew during the same period at an annual increase of 215 per cent.
Trade-Off TribulationsThe record from the SBP cases (a score of which were NGOs) suggests that as NGOs in microfinance, often encouraged by donors, come to accept the two goals of sustainability (subject to tough measurements) and outreach, (measured increasingly by loan size as a per cent of GNP per capita) the following trade-offs and adjustments are observed:(1) Concentrating portfolio growth in high population density areas (thus focusing less on rural areas).(2) Emphasising rapid initial loan volume growth, leading to poor portfolio quality.(3) Keeping field staff salaries low (or alternatively raising the number of clients per loan officer) in order to control costs, thus tending to high turnover and low morale.(4) Moving towards the retail trade and service sectors with high cash flow that enable high repayment rates, thus tending away from manufacturing and fixed asset lending.(5) Emphasising short-term loans as a strategy for high repayment and loan size growth, thus eliminating cyclical sectors like agriculture.(6) Tending to move up the poverty scale away from the very poorest in order to maintain loan demand and repayment rates (75 per cent of the SBP NGO cases showed this ‘upward creep’).Competitive Advantage of NGOsNGOs have a crucial role in group formation, nurturing SHGs in the pre-microenterprise stage, capacity building and enhancing credit absorption capacities. Group-based forms of lending (e g, solidarity groups, village banking) originated mainly for the benefit of the lender as solutions to two problems faced by microcredit organisations: (i) the problem of lack of collateral, and (ii) the problem of high transaction costs involved in loan appraisal, monitoring and enforcement. In theory, the group serves as a set of co-guarantors operating through peer pressure and the group members’ incentive to keep each other solvent so that they themselves do not lose the opportunity to receive a loan. The group serves also as a way to get around imperfect information, since members of the group know each other. Thus the transaction costs involved in loan appraisal are reduced if not eliminated.
It is here that NGOs play the crucial role in transforming the atypical destitute village woman with two children to fend for into a responsible individual with group commitments and group resources. This is a fact repeated in village after village. Whether NGOs empower women in thrift and credit groups is a moot question but it is an empirical fact that such groups provide effective ‘coping mechanisms’. Peer pressure is the best collateral. The banker in India needs to recognise that high repayment rates of SHGs is not an inherent structural feature of SHGs but a commitment to group values. The role of NGOs in investing groups with values through human capital is an undeniable specialisation. In the words of economist Jagdish Bhagwati: “Those values (of civil society and of democracy) are better advanced…by the political and financial support of the numerous and growing NGOs, both here and abroad, that work ceaselessly to nudge the world in the right direction.” The banker must accept that this is a role which the NGO, as a committed social engineer, is better suited to execute. This is not to deny qualities of empathy, humanism, social engineering to bankers. But the stark truth is that there is a need for a sensible division of labour. If bankers want to reach the poorest with financial services, they need to face certain realities. First, what they are doing is poverty lending and not economic development or enterprise development. Second, they should realise what the likely impacts may be. Changes in people’s lives will be immediate in terms of lightening the burdens of poverty, but small loans to the poorest will not bring them permanently out of poverty.Arguably, banking is more of a system than an art. Unarguably, working to facilitate the productivity of small businesses is really an art. And again, because of their grass roots orientation, because of their commitment, because they are less bureaucratic and encumbered than large development assistance organisations, NGOs are capable of overcoming a subtle but important barrier to successful facilitation – the ‘packaging of knowledge and skills’.
Once again, this is no case for discouraging NGOs from mF but to emphasise the role of emotional capital which will bring in an element of quality. The more NGOs, who are in microfinance, face the challenge of helping to bring about an increased articulation of the parts and the players in a local economy, the more they may need to get involved in such non-financial services. The effects of such services are difficult to measure in the short run. But NGOs can take on such tasks, many already do so.Thus, NGOs will fill up an important void in quality at the grass roots level which will help the poor not only to borrow but also to become good investments for banks. This will help boost business at rural branch level and cover up inadequacies and constraints that might hamper a banker with the conflicting demands of his workload. Many banks and FIs have recognised the role of NGOs and have effected suitable policy initiatives. A larger recognition of this need is reflected in the statistical evidence on linkage patterns, which we have cited earlier (see the table), which establishes NGO-bank partnership over the Indian mF spectrum. A truer recognition at individual banker level might lead to business sense replacing customary scepticism for NGOs. This will be the strategic turning point in making India’s relationship banking a showpiece and paradigm for the world’s NGOs and bankers.
The author is a freelance columnist based in Jammu and Kashmir***and can be contacted at sadaketmalik@rediffmail.com